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6.2


Optimum home internet






























Like

  • High speeds with low introductory pricing
  • No data caps, no contracts
  • High-tech, low-priced Wi-Fi
  • Fiber service available to 1 million homes


Don't Like

  • Steep price increase after 12 months
  • Already low upload speeds drop lower for new customers
  • Customer satisfaction numbers are on the decline






In this article




On the surface, Optimum appears to be one of the better internet options in the New York area for fast speeds, low prices and high overall value. Add that its plans come with unlimited data, a low equipment fee and digitalblenders no required contracts, choosing Optimum for your home internet service seems like a no-brainer.

Dig a little deeper, however, and you may find that what makes Optimum appealing -- low pricing and fast speeds -- can change abruptly. Price increases and a mid-2021 move to lower upload speeds (for the worst possible reason) show that the customer can sometimes come second for Optimum and parent company Altice.

Optimum internet plans and service details

Most Optimum service areas will have three options, including a gigabit plan. Some locations, especially those outside the New York area, may only have two plan options with no gigabit service. Additionally, speeds will vary by location. Like the gigabit plan, Optimum's 100Mbps plan is not available in all areas, and some sites will only be eligible for 200Mbps instead of 300Mbps, or 400Mbps in place of the 500Mbps plan.

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